Manufacturer’s Guarantee Terms and Conditions

Important: only for products purchased and installed within mainland UK

1. Products manufactured and supplied by Kaelo Ltd, are guaranteed against material or manufacturing faults for two years, subject to the following terms and conditions:

(a) The guarantee will cover any fault that occurs through normal use, any failures due to negligence or damage will not be covered
(b) The product must be purchased and installed within mainland UK
(c) The product must be correctly installed in accordance with the installation instructions
(d) Any guarantee claim will be supported by a written report and photographic evidence to establish that the unit has been installed correctly and not subject to negligence or damage – details of these requirements will be discussed when implementing a return
(e) The guarantee period will commence from date of installation, unless the installation is made more than three months from the date on which the product was dispatched by us, in which case the guarantee period will commence three months from the dispatch date
(f) The product must only be used in a domestic residential environment
(g) The guarantee period will not be extended even if we repair or replace any product or part

2. The following conditions are not covered by the guarantee:
(a) minor faults or deviations in the product which do not affect the product’s value or operation, does not affect its fitness for the intended purpose and is not visible after installation
(b) faults resulting from improper use (e.g. operating errors, mechanical damage, incorrect operating voltage) Proper use for the purposes of this guarantee is defined as use of the product under the conditions stated in the instructions for use
(c) damage caused by faulty installation, theft, tampering, neglect, misuse, accident, fire, flood, explosion, or force majeure
(d) damage caused by the non-observance of the usage instructions
(e) faults due to reasonable wear and tear
(f) any modification of or repairs to products effected by the owner or a third party, unless Kaelo has given its prior written consent to the nature and extent of the modification or repair
(g) faults of which the purchaser was already aware at the time of purchase.